Ready to Book? – Rental Terms & Conditions
Rental Terms and Conditions
Your rental contract is with Relax Puglia for the property known as <name of property>. References to “you” or “your” are references to the person making the booking and all members of the holiday party.
These Booking Conditions form the basis of your agreement with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.
1.Making your booking
When you book the Property with us, and have returned the completed and signed initial Booking Form, you then need to send the Initial 30% Deposit of the total rental fee to the following bank account.
Details as follows:
<bank details inserted here at time of booking>
It is very important that the following description or reason for the transfer is added when sending the transfer:
“ reference made to your booking dates”
Please note that the Initial Deposit is only refundable if you cancel your booking within seven days of receiving our written and signed confirmation of your booking.
Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.
Once we have received the completed Booking Form, we will sign and return it, which you may accept as our written confirmation. The contract between us will be formed however only when we have received the deposit and the booking is therefore subject to these terms and conditions.
You should carefully check the details of the booking form and inform us immediately of any errors or omissions.
- Paying for your booking
You are required to send to us the second instalment for the balance of the Rental and the Security Deposit as stated on the booking form, prior to the Arrival Date as set out in the booking form to the account of whose details have been furnished and also as noted in point 1 of these Terms and Conditions. If you fail to make a payment due to us in full and on time, we may treat your booking as cancelled by you. Please communicate to us as soon as possible any difficulties you are having in making the balance payment.
We will hold the Security Deposit to be applied against replacement of the property, furnishings, fixtures and fittings or exceptional cleaning that may be required if the property is not left in the state in which it was found. The security deposit is payable with the second instalment, the balance of the rental amount and will be returned 72 hours after the property has been inspected for damages on your departure.
Please provide us with correct and complete bank account details in order that we may return your security deposit without unnecessary delays on your departure (less relative costs for any damages if applicable). We will not be responsible for exceptional charges, commissions or related costs, charged by the bank due to information supplied being incorrect or incomplete at the time of booking.
- If you cancel or amend your booking
If you need to cancel or amend your booking you must send us an email or communicate by telephone any modification or cancellation as soon as possible.
You will also be required to confirm your cancellation or modification in writing to the addresses shown on our booking form. A cancellation will not take effect until we receive written confirmation from you.
Should you cancel your booking within ten days of receiving our written confirmation for a valid and credible reason, we will refund the initial deposit to you less an administration fee of €25. After such period, should you cancel your booking more than five weeks prior to the Arrival Date, we will retain the Initial Deposit and your holiday rental booking will be deemed cancelled.
If we have also received the second instalment, the final rental balance, five weeks prior to your arrival as required by this agreement and thereafter you then cancel; we reserve the right to retain 100% of the rental cost. In these circumstances we will only refund the second instalment ie. 70% (less any costs incurred to find an alternative booking) to you, if, we are able to secure an alternative booking for the Property. Your security deposit against damages will however be returned to you without exception on any cancellation received.
- If we cancel or amend your booking
We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings.
If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund the balance of any money you have paid us.
- Your accommodation
You can arrive at your accommodation after 4pm on the Arrival Date of your holiday and you must leave by 10 am on the Departure Date. Exceptions may be considered depending on the arrival and departure of other incoming and outgoing holidaymakers.
If your arrival is delayed for any reason, you must contact the person, your local contact, whose details are given on our booking confirmation so that alternative arrangements can be made. We will in any case contact you prior to your arrival with Meet and Greet details for arriving at the property.
- Your obligations
You agree to comply with the Regulations as stated in the Property guide and any other regulations reasonably made from time to time and ensure that they are observed by all members of your party.
You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses, clean and in good condition. A rubbish collection will be organised on the date of your departure to facilitate your stay. The property will be cleaned and all towels and linen will be washed by our staff on your departure.
You agree not to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.
You agree not to cause any damage to the pool, surroundings or furniture nor stain furniture or accessories with the use of sun creams and lotions.
You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.
You agree to take full responsibility for the children in your care and ensure their safety at all times especially in the vicinity of the pool or on roof tops.
You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).
You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property unless it has been arranged in advance and it is shown on your confirmation. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.
You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs, pool maintenance, utility deliveries and/or the mid-stay clean.
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.
It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve problems properly unless we are promptly notified. Discussion of any criticisms or issues whilst you are in residence will usually enable shortcomings to be rectified within a short time period. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be
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Company No. 10537981